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August 27, 2013 > Imposters pose as utility representatives

Imposters pose as utility representatives

Submitted By Tamar Sarkissian

In response to reports of recent home burglaries in Vallejo, Oakland, and San Carlos where thieves posed as utility workers to gain access to a home, Pacific Gas and Electric Company (PG&E) is providing tips to help customers recognize utility imposters.

Some imposters pose as utility workers to gain entry into a home and steal from unsuspecting residents. Others call customers to warn that their service may be cut off if they fail to pay a past due bill with a credit card, gift card or checking account. PG&E takes the security of its customers seriously and cooperates with law enforcement to protect its customers.

PG&E offers the following tips to help avoid these scams:
* Customers should always ask to see valid identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are always willing to show it to you.
* If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E's customer service line at 1-800-PGE-5000 any time, day or night, to verify an appointment and/or PG&E's presence in the community.
* Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or they will receive a personal call from a PG&E gas service representative prior to a scheduled visit.
* Customers with concerns about the legitimacy of a call they receive about a past due bill, a service request or a request for personal information are encouraged to call PG&E at 1-800-PGE-5000.

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