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December 25, 2012 > Water district redesigns website to improve customer service

Water district redesigns website to improve customer service

Submitted By ACWD


"By reinventing our online presence, we hope to make it easier for our customers to do business with us," said Walt Wadlow, ACWD General Manager. "And in the event of an emergency or during construction activities, our social media sites will allow us to instantaneously provide information that will help to protect public health and safety."

The District's redesigned website allows customers to:
View their accounts online.
Signup for email and text message notifications.
Report concerns.
Follow the District on Facebook and Twitter.
Subscribe to RSS feeds.

Launch of ACWD's Facebook and Twitter sites allows the District to post information about water quality or supply emergencies, project updates, public meetings, and much more. In addition, followers can post comments and ask questions of the District via both social media sites.

"The extensive changes we've made to our online presence will make it easier for us to provide meaningful information to our customers in a way that is timely and efficient," said Frank Jahn, ACWD Public Information Supervisor. "The new website is easier to navigate and provides online capabilities which were not previously available," Jahn added.

The District will continue to use its website as its primary online presence and customers should refer to the website for detailed information, forms, and customer service questions.

Residents and businesses are encouraged to view ACWD's new website at www.acwd.org and to follow the District on Facebook (www.facebook.com/ACWD) and Twitter (@ACWD twitter.com/ACWD) to receive up-to-date information about Tri-City water issues.

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