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November 6, 2012 > New Oakland Clipper customer service center

New Oakland Clipper customer service center

Submitted By Lysa Hale and Brenda Kahn

Clipper customers in the East Bay now have a more convenient option to access in-person customer service for the regional transit fare-payment system. In partnership with AC Transit, Clipper now has a third customer service center at AC Transit headquarters, 1600 Franklin Street, Oakland (between 15th and 17th streets).

Customers must still contact the Clipper Customer Service Center by phone (877-878-8883) or by visiting www.clippercard.com/ClipperWeb/index.do to request a refund, unblock a card, resolve billing disputes or obtain a transaction history.

The new Clipper Customer Service Center is the first to open in the East Bay. Its hours are 8 a.m. to 5 p.m., Monday through Friday.

East Bay Clipper customers also have other options for limited in-person services at the following locations:

BART Customer Service is located at the Lake Merritt BART station, Monday-Friday, 7:30 a.m.-5 p.m.

My Transit Plus is available at the following locations: Bay Fair BART station (Monday-Friday, 1:30-4 p.m., 4:30-7 p.m.); Coliseum/Oakland Airport BART station (Monday-Friday, 1:30-4 p.m., 4:30-7 p.m.); Richmond BART station (Monday-Friday, 10 a.m.-6 p.m.) and Walnut Creek BART station (Monday/Wednesday/Friday, 1:30-4 p.m., 4:30-7 p.m. and Tuesday/Thursday, 7-9:30 a.m., 10 a.m.-12:30 p.m.).

Customers can also get adult Clipper cards at Walgreens and other participating retailers and load value on any type of Clipper card at these locations. Customers can find a full list of retailers at www.clippercard.com/retail.

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