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August 14, 2012 > Alameda County Library: The Library @ Your Service 24/7

Alameda County Library: The Library @ Your Service 24/7

You've probably had questions that made you think of contacting your library, questions like: Why are the books and DVDs that I returned yesterday still on my record? Are there any ebooks at the Alameda County Library for my gadget? I now have time to write my family history, but where do I start?

After skimming the library home page at and not finding help there, you then thought of paying a visit or making a telephone call to your branch library during its business hours. Here's a reminder: No matter the time of day, with Internet access, one targeted mouse click on the library's home page can lead to the sought-after information or library service. And if online searching is not for you, then find the invitation on the left side of the library home page: "Ask us! We're here to help." Click on the nearby question mark and the page changes to one that says "Ask us! We have answers!" There you can type your question in the search box and click the nearest "Ask us" to submit it. Library staff watch out for inquiries from their community, so it helps if you name your home branch.

Answers to often asked questions are found by typing a key word in the search box and selecting one of the questions that appear; by clicking on "Featured Answers", "Most Popular Answers", or "Most Recent Answers"; or by scrolling down to a collection of topics and then clicking on a topic. Right now, the top 10 most asked-about subjects are ebooks, library accounts, holds, books, the library catalog, hours, museum passes, library cards, databases and audiobooks.

Most questions and responses are kept private. Here are some that have been asked and answered: (1) "Is this where I ask my question?" (Yes.); (2) "Is this a real person?" (Yes, we are all real people - HI!); (3) "Where do I find the answers?" (I do not understand the question. How can we help?). We have answered questions about local history, the reading level of a particular book, legal forms, historical stock quotes, and more.

So, the next time you need to contact your library, think of and "Ask us! We're here to help." If you submit a homework question, be prepared to do some work. Instead of the answer, you are likely to be directed to sources of the desired information.

Also please note: If you think an item should be added to the library's holdings, instead of using "Ask Us!", go to the top left of, point your cursor at "How do I" and from the drop-down menu that opens, select "Suggest a title for purchase".

Marianne Ledda
Adult Services, Fremont Main Library

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