March 16, 2012 > Local dentist receives honors Local dentist receives honors Submitted By Jim Stein Dr. Beverly Claiborne, a Fremont dentist, has just been awarded the prestigious Diamond Certified symbol after being rated highest in quality in a customer satisfaction rating performed by American Ratings Corporation. In order to earn Diamond Certified, a local service company must apply to be rated by American Ratings Corporation (ARC) and pass each step of its twelve- step rating and certification process. ARC pulls a random sample of past customers from the applicant's files and surveys typically 100 customers by telephone. Most companies can't pass the rating because a customer satisfaction survey score of greater than 90 on a 100 scale is required. In addition, ARC verifies liability and workers' compensation insurance, state license status, complaint status, business practices, financial stability and legal judgment status. Additionally, ongoing customer satisfaction surveys are conducted to ensure the Diamond Certified Company is maintaining its high customer satisfaction. "Our entire team is pleased to earn this prestigious award. And, it is especially gratifying because it's based on our customers' perception of our quality," said Dr. Beverly Claiborne, DDS. For more information, visit www.diamondcertified.org or call 800-738-1138