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September 13, 2011 > Fraudulant robo-call warning

Fraudulant robo-call warning

Several banks have made us aware that customers have been receiving "robo-calls" indicating that their bank issued MasterCard has been compromised and asks the customer to enter their debit card number. There may also be a variation of this phone call that asks the customer to enter their debit card number in order to activate it. These calls are an automated phone call to customers, non-customers and employees purporting to be from their bank.

Robo-call is a term for an automated phone call that uses both a computerized auto dialer and a computer-delivered pre-recorded message. The implication is that a "robo-call" resembles a telephone call from a robot. Robo-calls are often associated with political and telemarketing phone campaigns, but can also be used for public-service or emergency announcements. In this case they are using the "robo-calls" with the intent to defraud the customer.

Banks are advising customers that this request is a scam and should not provide their account/debit card information. One of the numbers that was identified by a customer was from the 214 area code. Research revealed this to be a cell phone from the Dallas-Fort Worth Metroplex area, Grand Praire, Dallas Texas.

Please be advised that your bank would never call and ask you for specific account information or your pin number over the phone. If you receive such a call, hang up and call your local bank customer service phone number to inquire about the request.

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