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November 4, 2009 > Hayward City Hall accessible 24/7, online and by telephone

Hayward City Hall accessible 24/7, online and by telephone

Submitted By Clancy Priest, Technical Services Director

Responding to the growing need for information and services from local government, the City of Hayward has launched ACCESS HAYWARD, a customer-service system that creates a virtual City Hall which enables residents, businesses and anyone else to seek information or services from the City around the clock.

The recently activated system automatically sends inquiries and service requests to the right City official for follow-up within prescribed timelines. Automatic status updates are issued through email or by telephone to the party requesting assistance. Each inquiry is assigned a case number to enable customers to initiate a status update for their requests.

ACCESS HAYWARD is easy to use. Visit the City of Hayward website at www.hayward-ca.gov and click on the ACCESS HAYWARD logo. User-friendly instructions guide visitors to needed information or services.

For those without access to the internet, or uncomfortable using a computer, the system can also be accessed by dialing 1-510-HAYWARD (1-510-429-9273).

From street and sidewalk repairs, to reporting graffiti, traffic concerns, and barking dogs, to obtaining official documents or learning about available services, and more - information and service in Hayward is now just a click or telephone call away.

"City Hall exists for one reason, to serve the Hayward community. Access Hayward is one of many initiatives being implemented by the City to connect residents, businesses and other community stakeholders to City Hall so that City officials can be informed about the issues of concern to the community. Access Hayward and other actions taken through the City's Neighborhood Partnership Program make City Hall an active partner in the effort to improve the quality of life in the Hayward Community. It is also a tool to help ensure information and service is provided in a timely and effective manner," said Greg Jones, Hayward City Manager.

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