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May 2, 2006 > Zenprise 2.0 -- Proactively improves email service levels and adds self-healing capabilities

Zenprise 2.0 -- Proactively improves email service levels and adds self-healing capabilities

Fremont (BUSINESS WIRE), April 17_Zenprise, Inc. announced the availability of Zenprise 2.0, service-management software that provides real-time, automated diagnosis and resolution of operational issues across the Microsoft Exchange environment. Zenprise 2.0 enables administrators to proactively manage the end user's email experience. Administrators can improve overall service levels by finding and fixing email access problems, degraded performance, or receipt of bounced messages. With new self-healing features, administrators will receive automated, detailed instructions on how to resolve those issues occurring on the Zenprise Management Server.

Zenprise 2.0 enables system and email administrators to quickly resolve the most complex Exchange issues in real time. Using patent pending algorithms, Zenprise identifies email problems in an Exchange environment, pinpoints the underlying cause, and delivers step-by-step instructions to fix the problem.

Core to Zenprise's ability to automatically diagnose and resolve email problems is its ability to codify Exchange expertise into software. Zenprise works with the world's foremost Exchange experts to catalogue system errors across multiple applications, and maps these errors to their underlying causes. This information is then stored in Zenprise's Symptom Database. The software's patent pending algorithms then detect errors in a customer's environment, and automatically map these errors to the associated problems codified in the Symptom Database.

Zenprise provides service-management software that delivers real-time, automated diagnosis and resolution of problems across the Microsoft Exchange environment. Founded in 2003, Zenprise is headquartered in Fremont, Calif. and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures.  For more information, please visit

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