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August 23, 2005 > Warning for PG&E customers

Warning for PG&E customers

Pacific Gas and Electric Company is warning its customers to beware of telephone calls from anyone claiming to be from Pacific Gas and Electric Company and asking for credit card and banking information.

The company has received reports from customers in the East Bay Area about an alleged telephone scam. The caller claims to be from PG&E and threatens to shut off gas and electric service if the customer does not provide a credit card number or banking information to pay the bill.

According to the customer, a caller identifying himself as a PG&E employee stated that a payment was needed on the PG&E account immediately to avoid interruption of service. The caller then requested the customer's banking information.

"We want to warn all of our customers about this fraudulent activity so that they do not become victims," said Tom Bottorff, PG&E's senior vice president of customer services. "PG&E does not contact customers to request such information. Anyone who receives such a telephone call should hang up and report it immediately to local law enforcement."

While PG&E offers several payment options, it does not accept credit cards for payment of energy bills. Customers may make payments at any one of our authorized convenient neighborhood payment centers, PG&E payment centers, pay their bill online at; or pay by phone using an ATM or check card. For more information, contact PG&E's customer service representatives at 1-800-PGE-5000 or go to

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